Privacy Policy

1. Information we collect

Account information

When you create an account, we collect your name, email address, company name, and phone number (if provided).

Report data

When you use the Service to generate reports, we collect the data you enter, including: photos you upload, form field entries (equipment details, measurements, cleaning results, technician names), digital signatures, and any notes or comments you add.

If your photos contain metadata (GPS coordinates, timestamps, device information), we may extract and include that information in your reports as part of the Service functionality.

Payment information

Payment is processed by third-party payment processors. We do not directly store your credit card numbers or bank account details. We may receive limited payment information from our processors, such as the last four digits of your card and billing address, for record-keeping purposes.

Usage data

We automatically collect technical data when you use the Service, including your IP address, browser type, device information, pages visited, and interaction patterns. This data helps us improve the Service and diagnose technical issues.

2. How we use your information

We use your information to:

• Provide and operate the Service, including generating and storing your reports
• Process your subscription and payments
• Send you service-related communications (account confirmations, billing notices, support responses)
• Improve the Service based on usage patterns and feedback
• Protect against fraud, abuse, and unauthorized access

We do not use your report data or photos for any purpose other than providing the Service to you, unless you give us explicit consent.

3. Data sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers. We use third-party providers for hosting (Cloudflare), payment processing, and email delivery. These providers access your data only to perform services on our behalf and are obligated to protect it.
• Legal requirements. We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of our Company, users, or others.
• Business transfers. If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data storage and security

Your data is stored on infrastructure provided by Cloudflare and other cloud service providers. We use commercially reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data retention

We retain your account information and report data for as long as your account is active. If you cancel your subscription, we may retain your data for a reasonable period to allow for reactivation or as required by law.

You may request deletion of your account and associated data at any time by contacting us. We will process deletion requests within 30 days, except where retention is required by law.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and personal data
• Export your report data in a portable format (PDF)
• Withdraw consent for optional data processing at any time

To exercise any of these rights, contact us at the email address below.

7. Cookies and tracking

We may use cookies and similar technologies to maintain your session, remember your preferences, and collect usage analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.

8. Children's privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Third-party links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Lead Catalyst Tech LLP
Email: support@hoodcleaningreport.com